Writing, replying to and triaging personal and work email.
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- Triage an inbox
Sorts a batch of emails into reply, delegate, schedule and archive by your priorities, flags suspicious messages, and drafts the short replies and delegation notes.
- Decline a request gracefully
Declines a request or invitation clearly and kindly in the first lines, gives an honest brief reason if wanted, offers only real alternatives and preserves the relationship.
- Reply to an email
Drafts a reply that answers every question and request in a received email from your stated position, matches its formality, proposes next steps and flags points you have not decided.
- Write a professional email
Drafts an email from rough intent with a specific subject line, the ask in the first two sentences and the right tone for the relationship, marking any detail it would otherwise have to invent.
- Write an escalation email
Writes an escalation to a manager, vendor or another team that states the issue, its impact, what was already tried and the specific decision or help needed by a date, without blame.
- Write an introduction email
Writes a double opt-in introduction, first the private ask to the person being introduced, then the intro email itself, with why the two should talk and an easy next step.
- Respond to an angry email
Drafts a reply to an angry email that de-escalates, acknowledges what is valid, corrects facts without defensiveness and sets a clear next step, with a note on whether to call instead.
- Write a follow-up to an unanswered email
Writes a polite follow-up to an unanswered email that adds new context, makes the ask easier to answer and sets a gentle deadline, in three escalation levels from nudge to final note.
Not: marketing campaigns (email-marketing).